Series: Elgar original reference
Available as an eBook for subscribing libraries on .
For individuals at paper price on and
Other eBook partners.
Innovation is a core issue for public services and a key element of public services reform – particularly in this age of austerity when policymakers are increasingly urging the need ‘to innovate to do more with less’. This Handbook provides an essential resource for researchers and students interested in this topic and explores its potential contribution to efficient and effective public services. It is the only handbook to review the state of the art in theory and research on innovation in public services and includes contributions from all the leading researchers on the topic from around the world.
Contributors: D. Alexander, R. Andrews, S. Baines, J. Barlow, C. Barton-Sweeney, V. Bekkers, G.A. Boyne, K. Brown, L. Brown, J.M. Bryson, M. Carter, C. Chew, I. Colville, M. Considine, B.C. Crosby, P. Cunningham, J. Edler, M. Farr, S. Goldfinch, T. Greenhalgh, J. Hartley, G. Harvey, B.W. Head, B. Jæger, A. Johnston, P. Joyce, R. Keast, T. Kinder, J.M Lewis, C. Longley, L.E. Lynn, Jr., F. Lyon, M. Macaulay, F. Macfarlane, K. McLaughlin, M.P. Mandell, M. Martin, V. Mele, I. Miles, H. Noke, D. Norris, S.P. Osborne, Z. Radnor, M.L. Rhodes, N.C. Roberts, K. Strokosch, J.H Svara, J. Torfing, E. Uyarra, R.M. Walker, J. Wallis, J. Waterhouse, R. Wilson, P. Windrum
Full table of contents
Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to ‘innovate to do more with less’. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services.
Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.
Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Introduction: Innovation in Public Services
Stephen P. Osborne and Louise Brown
PART I: THE CONTEXT OF INNOVATION IN PUBLIC SERVICES
1. Explaining Patterns of Public Management Reform Diffusion
Joe Wallis and Shaun Goldfinch
2. Innovation and Reform in Public Administration: One Subject or Two?
Laurence E. Lynn, Jr.
3. Public and Private Features of Innovation
4. A Services-influenced Approach to Public Service Innovation?
Stephen P. Osborne
5. Public Service Innovation: What Messages from the Collision of Innovation Studies and Services Research?
PART II: INNOVATION AND CHANGE IN PUBLIC SERVICES
6. Innovation as the Practice of Change in the Public Sector
Ian Colville and Mike Carter
7. Managing the Change Process: The State of the Art
Kerry Brown and Jennifer Waterhouse
8. Managing Stakeholders in the Change and Innovation Process
John M. Bryson and Barbara C. Crosby
PART III: KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES
9. Evidence-based Policy-making for Innovation
Brian W. Head
10. Innovation in Public Services: Engaging with Risk
Stephen P. Osborne and Louise Brown
11. Entrepreneur or Entrepreneurship in Public Services?
Zoe Radnor, Hannah Noke and Andrew Johnston
12. Against All Odds: Bottom-up Entrepreneurship and Innovation in the Department of Defense
Nancy C. Roberts and Carrick Longley
13. Leading Successful Innovation in Local Public Services
James H. Svara
14. Strategic Management and Change in the Public Services
15. Public Procurement of Innovation
Jakob Edler and Elvira Uyarra
16. Ethical Innovation in the Public Services
Michael Macaulay and David Norris
PART IV: ICT, E-GOVERNMENT AND INNOVATION
17. E-government and Innovation: The Socio-political Shaping of ICT as a Source of Innovation
18. Analyzing Policies for Government Innovation in Practice: Electronic Government Policy in Italy, 1993–2003
19. Innovation and Information in Public/Third Sector Partnerships for Older People’s Services: Case Studies from England and Italy
Rob Wilson, Sue Baines and Mike Martin
PART V: COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES
20. Collaborative Innovation in the Public Sector
21. Innovation in an Inter-organisational Context
22. Innovation in Complex Public Service Systems
Mary Lee Rhodes
23. Innovation, Networks and Leadership
Myrna P. Mandell and Robyn Keast
24. Policy Networks and Innovation
Jenny M. Lewis, Damon Alexander and Mark Considine
25. Co-production and Innovation in Public Services: Can Co-production Drive Innovation?
26. The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach
Stephen P. Osborne, Celine Chew and Kate McLaughlin
27. Role of Third Sector Organizations in Health Innovation Networks
28. Social Enterprise and Innovation in Third Sector Organizations
Celine Chew and Fergus Lyon
29. User Involvement in Public Services Innovation
30. Citizens and the Co-creation of Public Service Innovations
PART VI: INNOVATION IN PUBLIC SERVICES IN PRACTICE
31. Evidence-based Innovation in Practice: Experiences from Health Care and Implications for the Future
32. NHS Direct: A UK Health Sector Innovation Study
33. Internal and External Influences on the Capacity for Innovation in Local Government
Richard M. Walker
34. Innovations in Structure: Experience from Local Government in the UK
Rhys Andrews and George A. Boyne
35. Strengthening the Spread of Innovation in the UK’s National Health Service
36. Exploring the Diffusion and Sustainability of Service Innovation in Healthcare
Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane
PART VII: CONCLUSIONS
37. Innovation in Public Services: Old and New Directions for Knowledge
Louise Brown and Stephen P. Osborne