TOTAL: 22
  1. Research Methods in Service Innovation

    Research Methods in Service Innovation

    Edited by Flemming Sørensen, Francesco Lapenta
    Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. Learn More
    2017   Hardback Price: $ 145.00   Web: $ 130.50
    Availability: In Stock
  2. Innovation and Culture in Public Services

    Innovation and Culture in Public Services

    Steven DeMello, Peder Inge Furseth
    There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption. Learn More
    2016   Hardback Price: $ 110.00   Web: $ 99.00
    Availability: In Stock
  3. Public–Private Innovation Networks in Services

    Public–Private Innovation Networks in Services

    Edited by Faïz Gallouj, Luis Rubalcaba, Paul Windrum
    This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompass both technological and non-technological innovations. Learn More
    2013   Hardback Price: $ 188.00   Web: $ 169.20
    Availability: In Stock
    2015   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  4. The Economics of Services

    The Economics of Services

    Jan Owen Jansson
    Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The first edition of The Economics of Services initiated a redress of this oversight. Fully revised and updated, the second edition of this highly acclaimed textbook should be required complimentary reading to mainstream microeconomics textbooks for graduate students of economics and for advanced courses in labour, urban and regional economics, economic geography and economic history. Learn More
    2013   Hardback Price: $ 154.00   Web: $ 138.60
    Availability: In Stock
    2014   Paperback Price: $ 45.00   Web: $ 36.00
    Availability: In Stock
  5. User-based Innovation in Services

    User-based Innovation in Services

    Edited by Jon Sundbo, Marja Toivonen
    This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation. Learn More
    2012   Hardback Price: $ 186.00   Web: $ 167.40
    Availability: In Stock
  6. The Knowledge Economy at Work

    The Knowledge Economy at Work

    Edited by Cristina Martinez-Fernandez, Ian Miles, Tamara Weyman
    There has been a great deal of discussion on the knowledge economy, but much of this has been more a matter of rhetoric than serious analysis. This book is a pioneering effort to address this gap, using a range of methods and investigating knowledge-intensive service activities in many different sectors. Learn More
    2011   Hardback Price: $ 136.00   Web: $ 122.40
    Availability: In Stock
  7. Brands and Branding Geographies

    Brands and Branding Geographies

    Edited by Andy Pike
    Despite overstated claims of their ‘global’ homogeneity, ubiquity and contribution to ‘flattening’ spatial differences, the geographies of brands and branding actually do matter. This vibrant collection provides a comprehensive reference point for the emergent area of brand and branding geographies in a multi-disciplinary and international context. Learn More
    2011   Hardback Price: $ 159.00   Web: $ 143.10
    Availability: In Stock
    2013   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  8. The Provision of Public Services in Europe

    The Provision of Public Services in Europe

    Edited by Hellmut Wollmann, Gérard Marcou
    The book is the first of its kind to provide a comparative analysis of the provision of social and public services in France, Italy, Germany, the UK and Norway. Learn More
    2010   Hardback Price: $ 136.00   Web: $ 122.40
    Availability: In Stock
  9. Platforms, Markets and Innovation

    Platforms, Markets and Innovation

    Edited by Annabelle Gawer
    Annabelle Gawer presents cutting-edge contributions from 24 top international scholars from 19 universities across Europe, the USA and Asia, from the disciplines of strategy, economics, innovation, organization studies and knowledge management. The novel insights assembled in this volume constitute a fundamental step towards an empirically based, nuanced understanding of the nature of platforms and the implications they hold for the evolution of industrial innovation. The book provides an overview of platforms and discusses governance, management, design and knowledge issues. Learn More
    2010   Hardback Price: $ 165.00   Web: $ 148.50
    Availability: In Stock
    2011   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  10. Measuring and Improving Productivity in Services

    Measuring and Improving Productivity in Services

    Faridah Djellal, Faïz Gallouj
    The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations. Learn More
    2009   Hardback Price: $ 128.00   Web: $ 115.20
    Availability: In Stock
  11. Creating Experiences in the Experience Economy

    Creating Experiences in the Experience Economy

    Edited by Jon Sundbo, Per Darmer
    Creating Experiences in the Experience Economy focuses on the creation of experience from a business perspective. In doing so, the book establishes a more solid foundation for making better and more complex analyses of experience creation, paving the way for the development of analytically based and innovative experiences in experience firms and institutions. The contributors emphasise that experience creation is not an easy task with a straightforward formula and examine how marketed experiences are constructed, developed and innovated. Learn More
    2008   Hardback Price: $ 140.00   Web: $ 126.00
    Availability: In Stock
  12. Innovation in Public Sector Services

    Innovation in Public Sector Services

    Edited by Paul Windrum, Per Koch
    This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services. Learn More
    2008   Hardback Price: $ 135.00   Web: $ 121.50
    Availability: Out of Stock
  13. The New Service Economy

    The New Service Economy

    Luis Rubalcaba
    This valuable new book contributes greatly to a better understanding of the service economy. By exploring the key dimensions, available empirical evidence and associated policy implications, the author comprehensively investigates the new challenges facing the global economy, including employment, productivity, innovation and competitiveness. The case of the European services is highlighted, particularly in comparison to the US. Learn More
    2007   Hardback Price: $ 164.00   Web: $ 147.60
    Availability: In Stock
  14. Knowledge Intensive Business Services

    Knowledge Intensive Business Services

    Edited by Marcela Miozzo, Damian Grimshaw
    This book focuses on the development of Knowledge Intensive Business Services (KIBS) and the associated market characteristics and organisational forms. It brings together reputed scholars from a mix of disciplines to explore the nature and evolution of a range of Knowledge Intensive Business Services. Through an examination of KIBS sectors such as computer services, management consultancy and R&D services, the contributions in this book argue that the evolution of KIBS is strongly associated with new inter-organizational forms and that different country institutions shape the characteristics of these organisational forms. Learn More
    2006   Hardback Price: $ 136.00   Web: $ 122.40
    Availability: In Stock
  15. Competition in the Provision of Local Public Goods

    Competition in the Provision of Local Public Goods

    Alexandra Petermann Reifschneider
    The central purpose of this book is to analyse the optimal allocation of local public goods or services (for example garbage collection, police, fire brigades and medical services) in large urban agglomerations and the allocation consequences of increasing competition in the provision of them. Competition in the Provision of Local Public Goods uses two innovative aspects present in the concept of Functional Overlapping Competing Jurisdictions, which are de-localized membership and uni-functionality of jurisdictions. The book analyses the effect of these two aspects on competition among jurisdictions and the impact this probable increase in competition may have on the achievement of the optimal allocation of local public goods. Learn More
    2006   Hardback Price: $ 136.00   Web: $ 122.40
    Availability: In Stock
  16. The Economics of Services

    The Economics of Services

    Jan O. Jansson
    Jan Owen Jansson argues that conventional economic theory is too focused on material goods markets. By making the special character of services (immaterial goods) as market objects the starting-point for the economic system analysis, a new view of the big problems of a mixed economy is offered. Learn More
  17. Internationalization, Technology and Services

    Internationalization, Technology and Services

    Edited by Marcela Miozzo, Ian Miles
    This book examines the way in which the increasing internationalization of services, including the operation of multinationals in this sector, interacts with the process of innovation in services. The book challenges the theoretical traditions that have developed around the analysis of service innovation and internationalization, and argues for a new research agenda. The distinguished contributors address many of the most pertinent issues and adopt a variety of theoretical and empirical approaches to enrich the debates. Learn More
    2003   Hardback Price: $ 156.00   Web: $ 140.40
    Availability: In Stock
  18. Productivity, Innovation and Knowledge in Services

    Productivity, Innovation and Knowledge in Services

    Edited by Jean Gadrey, Faïz Gallouj
    Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a conceptual re-working of the ways in which these are measured. They also highlight the important role of knowledge in the production system and in doing so make an important contribution to a key debate which has emerged in the social sciences in recent years. Learn More
    2002   Hardback Price: $ 155.00   Web: $ 139.50
    Availability: In Stock
  19. Innovation in the Service Economy

    Innovation in the Service Economy

    Faïz Gallouj
    In this book Faïz Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories of innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he demonstrates that services, and more importantly innovations in services, can be regarded as the new wealth of nations. Learn More
    2002   Hardback Price: $ 128.00   Web: $ 115.20
    Availability: In Stock
  20. Trading Services in the Global Economy

    Trading Services in the Global Economy

    Edited by Juan R. Cuadrado-Roura, Luis Rubalcaba, John R. Bryson
    This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of recent and current service trade negotiations. Learn More
    2002   Hardback Price: $ 155.00   Web: $ 139.50
    Availability: In Stock