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Research Methods in Service Innovation

Edited by Flemming Sørensen, Department of Social Sciences and Business and Francesco Lapenta, Department of Communication and Humanities, Roskilde University, Denmark
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
Extent: 256 pp
Hardback Price: $145.00 Web: $130.50
Publication Date: 2017
ISBN: 978 1 78536 485 3
Availability: In Stock
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  • Business and Management
  • Organisational Innovation
  • Economics and Finance
  • Services
  • Innovation and Technology
  • Organisational Innovation
  • Research Methods in Innovation and Technology
  • Research Methods
  • Research Methods in Innovation and Technology
  • Research Methods
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.

The methods described include original and innovative methodological approaches, such as technology-oriented scenario analysis, experiments and laddering, as well as critical incident techniques, social network analysis, blogs, visual techniques, narratives and future workshops. Together, the chapters encourage readers to understand service innovation research as a process that requires creative methodological thinking. The book adapts various methods and processes from different areas of research, and evaluates their strengths, limitations and possible applications in specific areas of service innovation.

Researchers and academics will find this collection to be an essential state-of-the-art resource for research in the fields of service innovation and innovation in general. The book will also appeal to practitioners and consultants dealing with both public and private service organisations.
‘Service innovation studies has made significant advances over recent years. This book constitutes a decisive further step in strengthening and legitimizing these advances. It contributes by filling an important gap regarding research methodologies for service innovation. It presents a dozen innovative methods, discussing their socio-economic and political basis and applying them to concrete cases. For this contribution, the book constitutes a valuable tool for service scholars and service practitioners alike.’
– Faïz Gallouj, University of Lille, France

‘Research into service innovation has been rapidly growing, but there has been a lack of an overview of the methodological alternatives to this research. This excellent book fills the gap. It provides theoretical starting points for methodological choices and presents several individual techniques to be used in practice: narratives, visual mapping, future workshops and field experiments, for instance. This book serves very well the needs of both researchers and students.’
– Marja Toivonen, VTT Technical Research Centre of Finland

‘This is a valuable book offering a systemic overview of research methods in the domain of service innovation. It provides guidance for cutting edge qualitative research in this field, also highlighting avenues for quantitative analyses. Hence the volume designs a unique set of tools and insights the academic community, students and practitioners can explore and use.’
– Antonello Zanfei, University of Urbino, Italy

‘Certainly a very useful book. I recommend it.’
– Innovation Reviews

Contributors: C.E.S. Forder, L. Fuglsang, N.N. Grünbaum, A.V. Hansen, F. Lapenta, J.K. Møller, A.R. Olesen, A. Scupola, F. Sørensen, J. Sundbo

Contents:

1. Service Innovation Research Methods
Flemming Sørensen and Francesco Lapenta

2. Quantitative Measurement Instruments: A Case of Developing a Method for Measuring Innovation in Service Firms
Jon Sundbo

3. The Critical Incident Technique and Everyday Innovation
Lars Fuglsang

4. Laddering Method in Service Innovation Research
Niels Nolsøe Grünbaum

5. Narratives as Driver for Co-Creating New Stories of Service
Anne Vorre Hansen

6. Mapping Innovation Processes: Visual Techniques for Opening and Presenting the Black Box of Service Innovation Processes
Anne Rørbæk Olesen

7. Interpretivist Analyses of Social Networks of Service Innovation
Jørn Kjølseth Møller and Flemming Sørensen

8. The Role of Social Media Data for Research on User Driven Innovation
Ada Scupola

9. Using Technology Oriented Scenario Analysis for Innovation Research
Francesco Lapenta

10. Using Future Workshops for Idea Generation in Engaged Service Innovation Research
Ada Scupola

11. Service Innovation Field Experiments: Developing and Testing New Innovation Processes
Flemming Sørensen

12. Service Innovation in Complex Research Projects: Learnings from Working Within a Triple Helix Framework
Claire Esther Staddon Forder

Index