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The Trouble with Trust

The Dynamics of Interpersonal Trust Building
Frédérique Six, Lecturer in Governance and Organization, Vrije Universiteit Amsterdam, The Netherlands
The Trouble with Trust poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations.
Extent: 208 pp
Hardback Price: £77.00 Online: £69.30
Publication Date: 2005
ISBN: 978 1 84542 290 5
Availability: In Stock
Paperback Price: £32.00 Online: £25.60
Publication Date: 2007
ISBN: 978 1 84720 640 4
Availability: In Stock
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  • Business and Management
  • Organisation Studies
  • Economics and Finance
  • Industrial Organisation
The Trouble with Trust poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations.

The author illustrates how trust works as an interactive and asymmetrical process, how trust is built up against the inevitable occurrence of trouble and how organizational policies and settings affect the generation and maintenance of trust. The key argument put forward in this study is that for interpersonal trust to be built in work relations within organizations, both individuals in the relationship need to have their actions guided by a stable normative frame, in other words, they need to want to continue the relationship in the future.

Trust is an important feature of the effective functioning of organizations in all sectors of society and therefore this book will strongly appeal to academics, researchers, students and practitioners with an interest in organizational science, business management and public administration.
Contents: 1. Introduction 2. Foundations for a Theory of Trust Building 3. Methodology 4. Creating a Trust-Enhancing Organizational Context 5. Building Interpersonal Trust 6. Dealing with Trouble 7. Conclusions Appendix A: Research Design Appendix B: Trust-Building Actions References Index