Print page

The Trust Process in Organizations

Empirical Studies of the Determinants and the Process of Trust Development Edited by Bart Nooteboom, Professor Emeritus, Tilburg University, the Netherlands and Frédérique Six, Associate Professor of Public Governance, Vrije Universiteit Amsterdam, the Netherlands
Taking an interdisciplinary approach, this volume focuses on the trust processes between people within organizations, with an emphasis on empirical studies.

Rational foundations and psychological motivations for trust are taken into account through conceptual and empirical chapters. The authors begin by summarizing a number of key elements from the literature including how trust develops in time, and how its development is affected by social-psychological phenomena. This includes the notion of ‘framing’: the interpretive context in which actions are perceived and evaluated. A conceptual framework is then used to analyse trust and power in the internal relationships of the organization. The contributors take up this issue in an evolutionary analysis of competition between trust and cheating.
Extent: 256 pp
Hardback Price: £80.00 Web: £72.00
Publication Date: 2003
ISBN: 978 1 84376 078 8
Availability: In Stock
£0.00

Buy the E-book

Join our mailing list

  • Business and Management
  • Organisation Studies
  • Economics and Finance
  • Industrial Organisation
Taking an interdisciplinary approach, this volume focuses on the trust processes between people within organizations, with an emphasis on empirical studies.

Rational foundations and psychological motivations for trust are taken into account through conceptual and empirical chapters. The authors begin by summarizing a number of key elements from the literature including how trust develops in time, and how its development is affected by social-psychological phenomena. This includes the notion of ‘framing’: the interpretive context in which actions are perceived and evaluated. A conceptual framework is then used to analyse trust and power in the internal relationships of the organization. The contributors take up this issue in an evolutionary analysis of competition between trust and cheating. The conditions for trust in teams, in terms of type of task and team composition are examined, and the effects on trust of different types of leadership are studied. In the concluding chapters, the relation between the control imposed by an expert system and the influence of users is analysed, and the relational signalling perspective is used for a study of norm violation and sanctioning, which in turn is used to analyse trust and trouble.

The Trust Process in Organizations will be invaluable to students, academics and scholars of organization, management, organizational behaviour, HRM, organizational change and learning. In addition, those in the areas of trust, social capital, governance of relations, social psychology and leadership will deem this work essential reading.
‘. . . the editors and contributors are to be congratulated for tackling head on several of the major areas of research in thoughtful ways, and for highlighting in the final chapter how empirical work on trust may develop in the future. I certainly found much of interest among both the conceptual and empirical material, and have no doubt that other economists will share this experience.’
– Jim Love, The Economic Journal

‘This volume is essential reading for those who want to keep abreast of cutting edge research on the role and sources of trust in organizations. The introductory chapters by Nooteboom and Six make conceptual strides by examining the interface between cognitive theory and different forms of trust. The detailed case studies and quantitative analyses of trust in organizational and team contexts fill an important gap in the empirical literature on trust. Overall the volume does a superb job of outlining a research programme addressed to theorists concerned with problems of cognition, trust, power and reciprocity in organizational settings.’
– Edward Lorenz, Centre d’Etudes de l’Emploi, France

‘This is an important and timely book. During the last ten years there has been growing recognition of the role of trust in promoting the economic performance of firms, organizations and societies, but much of the research has been of a purely theoretical nature. Now two leading proponents of the new approach have collaborated to provide empirical confirmation of key hypotheses. This collection of highly original studies by Dutch and French researchers highlights the importance of leadership and other social processes in engineering trust within organizations. It is essential reading for economists, sociologists, psychologists, and students of management and organization interested in this field.’
– Mark Casson, University of Reading, UK
Contributors: R. Bachmann, A.C. Costa, D. den Hartog, N. Lazaric, S. Lindenberg, B. Nooteboom, F. Six, H. de Vos, R. Wielers, R. Wittek
Contents: 1. Introduction 2. The Trust Process 3. Governance Seen From a Framing Point of View: The Employment Relationship and Relational Signalling 4. Trust and Power as Means of Coordinating the Internal Relations of the Organization: A Conceptual Framework 5. Calculativeness, Trust and the Reciprocity Complex: Is the Market the Domain of Cynicism? 6. Understanding the Nature and the Antecedents of Trust Within Work Teams 7. Trusting Others in Organizations: Leaders, Management and Co-workers 8. Trust Building Inside the ‘Epistemic Community’: An Investigation with an Empirical Case Study 9. Norm Violations and Informal Control in Organizations: A Relational Signalling Perspective 10. The Dynamics of Trust and Trouble 11. Conclusions Index