TOTAL: 4
  1. Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management. Learn More
    2018   Hardback Price: $ 180.00   Web: $ 162.00
    Availability: In Stock
    2018   Paperback Price: $ 83.95   Web: $ 67.16
    Availability: In Stock
  2. Handbook of Human Resource Management in the Tourism and Hospitality Industries

    Handbook of Human Resource Management in the Tourism and Hospitality Industries

    Edited by Ronald J. Burke, Julia C. Hughes
    The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Learn More
    2018   Hardback Price: $ 180.00   Web: $ 162.00
    Availability: In Stock
    2019   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  3. Foreign Operation Methods

    Foreign Operation Methods

    Lawrence S. Welch, Gabriel R.G. Benito, Bent Petersen
    The choice of foreign operation methods, whether they are used singly or in combination, is a critical question for internationalising companies. This thoroughly updated edition of a successful text provides comprehensive coverage of the main tools companies use in seeking to penetrate foreign markets – covering investment, exporting and contractual arrangements such as franchising and management contracts. An important feature of this book is its thorough overview of theoretical and strategic perspectives such as mode packaging, mode switching and mode flexibility and will be invaluable for final year undergraduate and postgraduate students. Learn More
    2018   Hardback Price: $ 185.00   Web: $ 166.50
    Availability: In Stock
    2018   Paperback Price: $ 59.95   Web: $ 47.96
    Availability: In Stock
  4. The Handbook of Innovation and Services

    The Handbook of Innovation and Services

    Edited by Faïz Gallouj, Faridah Djellal
    This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services. Learn More
    2010   Hardback Price: $ 335.00   Web: $ 301.50
    Availability: In Stock
    2011   Paperback Price: $ 84.00   Web: $ 67.20
    Availability: In Stock