Operations Management - Business and Management - Books

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Service Operations Management, Second Edition

David W. Parker

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management. Learn More

2018 Hardback Price: $ 180.00 Web: $ 162.00
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2018 Paperback Price: $ 83.95 Web: $ 67.16
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Consumer Logistics

Peter J. Rimmer, Booi Hon Kam

Digital technology has changed the way we work, socialize, shop, play and learn. This book offers a stimulating exploration of how digitization has begun transforming the prevailing global logistics system into a self-service and sharing economy, and ultimately provides a vision of the monumental changes likely to overflow into the business landscape. Learn More

2018 Hardback Price: $ 110.00 Web: $ 99.00
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Handbook of Human Resource Management in the Tourism and Hospitality Industries

Edited by Ronald J. Burke, Julia C. Hughes

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Learn More

2018 Hardback Price: $ 180.00 Web: $ 162.00
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2019 Paperback Price: $ 65.00 Web: $ 52.00
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Foreign Operation Methods

Lawrence S. Welch, Gabriel R.G. Benito, Bent Petersen

The choice of foreign operation methods, whether they are used singly or in combination, is a critical question for internationalising companies. This thoroughly updated edition of a successful text provides comprehensive coverage of the main tools companies use in seeking to penetrate foreign markets – covering investment, exporting and contractual arrangements such as franchising and management contracts. An important feature of this book is its thorough overview of theoretical and strategic perspectives such as mode packaging, mode switching and mode flexibility and will be invaluable for final year undergraduate and postgraduate students. Learn More

2018 Hardback Price: $ 185.00 Web: $ 166.50
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2018 Paperback Price: $ 59.95 Web: $ 47.96
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Services and Innovation

Edited by Faïz Gallouj, Faridah Djellal

Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This new title provides a collection of the most significant articles that have helped build and develop this subject from a theoretical, empirical and methodological perspective. Together with an original introduction by the editors, the 43 seminal papers in this book address the key focuses of the subject, including the theories, nature and measurement of innovation in services, and other concerns, such as the role of knowledge intensive business services (KIBS) in client innovation. Learn More

2016 Hardback Price: $ 440.00 Web: $ 396.00
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Asian-Pacific Rim Logistics

Peter J. Rimmer

Encompassing China, Japan, South Korea and Southeast Asia, extending to Australasia and connecting with South Asia, the Asian-Pacific Rim forms the world’s most dynamic economic region. Comprehending the region’s logistical structure and its institutions are of pivotal importance for businesses, researchers and policy-makers. Learn More

2015 Hardback Price: $ 182.00 Web: $ 163.80
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Collaborative Strategic Improvement through Network Action Learning

Paul Coughlan, David Coghlan

Improvement is fundamental to the competitiveness of networks and requires the participating firms to collaborate in identifying and introducing changes. This book presents collaborative strategic improvement as a cycle of activities in which firms in a network can engage together. Drawing on actual cases, authors link this cycle with disciplined action learning as a means of building upon experience generated through collaborative action. They describe how a network can learn from experience and deploy that learning in the marketplace. Learn More

2011 Hardback Price: $ 120.00 Web: $ 108.00
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The Handbook of Innovation and Services

Edited by Faïz Gallouj, Faridah Djellal

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services. Learn More

2010 Hardback Price: $ 335.00 Web: $ 301.50
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2011 Paperback Price: $ 84.00 Web: $ 67.20
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Operations Strategy in Action

Kim Hua Tan, Rupert L. Matthews

This fresh and enlightening book offers a rounded overview of operations strategy with a particular focus on implementation. The premise of the book is that developing an effective operations strategy without its subsequent implementation will render the strategising process a waste of time and resources. The authors explain the pros and cons of existing approaches to implementation, as well as offering a systematic framework for turning strategic intent into actions. The study will be of great interest to academics and will also give practitioners confidence in effectively formulating and efficiently implementing strategies that reflect the needs of the today’s business. Learn More

2009 Hardback Price: $ 135.00 Web: $ 121.50
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Decision-Making on Mega-Projects

Edited by Hugo Priemus, Bent Flyvbjerg, Bert van Wee

This book enlarges the understanding of decision-making on mega-projects and suggest recommendations for a more effective, efficient and democratic approach. Authors from different scientific disciplines address various aspects of the decision-making process, such as management characteristics and cost–benefit analysis, planning and innovation and competition and institutions. The subject matter is highly diverse, but certain questions remain at the forefront. For example, how do we deal with protracted preparation processes, how do we tackle risks and uncertainties, and how can we best divide the risks and responsibilities among the private and public players throughout the different phases of the project? Learn More

2008 Hardback Price: $ 160.00 Web: $ 144.00
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Supermarkets and Agri-food Supply Chains

Edited by David Burch, Geoffrey Lawrence

This book analyses the gradual shift in the distribution of power in agri-food supply chains, away from the manufacturers of branded food products to the global supermarket chains such as Wal-Mart and Tesco. This transformation has had a profound effect on the food we eat, together with the ways in which food is produced, processed and marketed. The authors assess the causes and consequences of this transformation, and evaluate the impacts along the whole supply chain. Learn More

2007 Hardback Price: $ 160.00 Web: $ 144.00
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Supply Chain Network Economics

Anna Nagurney

This book is the first to bring an economics perspective in a rigorous manner to complex decision-making in the management of supply chains. It provides the foundations for the modeling of the interrelationships among decision-makers in supply chains, ranging from manufacturers, distributors, and retailers, to the consumers, assuming individualized behavior. The models handle both competition and cooperation and provide the resulting product flows and prices in the chains. A unique network economics perspective is brought to the issue, setting the book apart from the numerous management and operations research volumes available. Learn More

2006 Hardback Price: $ 186.00 Web: $ 167.40
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Global Supply Chain Management

Edited by Masaaki Kotabe, Michael J. Mol

Global Supply Chain Management brings together in two authoritative volumes the best and most interesting academic work on global supply chain management from international business and international management, marketing, strategic management, operations management, purchasing and supply management, and economics. Learn More

2006 Hardback Price: $ 546.00 Web: $ 491.40
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Environmental Regulation and Competitive Advantage

David Hitchens, Esmond Birnie, William Thompson, Ursula Triebswetter, Paolo Bertossi, Luciano Messori

This study focuses in detail on the environmental compliance/competitiveness relationship with respect to the regulation of packaging waste. An important and innovative feature of the study is its emphasis on backward and forward linkages. An entire supply chain is considered: packaging manufacturers and suppliers, food processors and the food retail sector, to study the competitive effects of environmental standards on manufacturing companies and the vertical links and supply responses. A variety of regulatory regimes is represented by including within the study companies from Germany, Italy, the Republic of Ireland and the United Kingdom. While it is of note that the relatively strong regulation in Germany has indeed had effects on company behaviour, there is no evidence that environmental regulations hindered companies from achieving competitive performance. Learn More

2000 Hardback Price: $ 176.00 Web: $ 158.40
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