TOTAL: 11
  1. A Research Agenda for Service Innovation

    A Research Agenda for Service Innovation

    Edited by Faïz Gallouj, Faridah Djellal
    This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration. Learn More
    2018   Hardback Price: $ 125.00   Web: $ 112.50
    Availability: In Stock
    2019   Paperback Price: $ 47.95   Web: $ 38.36
    Availability: Not yet published (pre-order)
  2. Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management. Learn More
    2018   Hardback Price: $ 180.00   Web: $ 162.00
    Availability: In Stock
    2018   Paperback Price: $ 83.95   Web: $ 67.16
    Availability: In Stock
  3. Handbook of Service Business

    Handbook of Service Business

    Edited by John R. Bryson, Peter W. Daniels
    Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography. Learn More
    2015   Hardback Price: $ 225.00   Web: $ 202.50
    Availability: In Stock
    2016   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  4. Handbook of Management and Creativity

    Handbook of Management and Creativity

    Edited by Chris Bilton, Stephen Cummings
    This Handbook draws on current research and case studies to consider how managers can become more creative across four aspects of their business: innovation, entrepreneurship, leadership and organisation – and does so in an accessible, engaging and user-friendly format. Learn More
    2014   Hardback Price: $ 225.00   Web: $ 202.50
    Availability: In Stock
    2014   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  5. Public–Private Innovation Networks in Services

    Public–Private Innovation Networks in Services

    Edited by Faïz Gallouj, Luis Rubalcaba, Paul Windrum
    This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompass both technological and non-technological innovations. Learn More
    2013   Hardback Price: $ 188.00   Web: $ 169.20
    Availability: In Stock
    2015   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  6. The Economics of Services

    The Economics of Services

    Jan Owen Jansson
    Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The first edition of The Economics of Services initiated a redress of this oversight. Fully revised and updated, the second edition of this highly acclaimed textbook should be required complimentary reading to mainstream microeconomics textbooks for graduate students of economics and for advanced courses in labour, urban and regional economics, economic geography and economic history. Learn More
    2013   Hardback Price: $ 154.00   Web: $ 138.60
    Availability: In Stock
    2014   Paperback Price: $ 45.00   Web: $ 36.00
    Availability: In Stock
  7. Handbook of Innovation in Public Services

    Handbook of Innovation in Public Services

    Edited by Stephen P. Osborne, Louise Brown
    Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Learn More
    2013   Hardback Price: $ 290.00   Web: $ 261.00
    Availability: In Stock
    2014   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  8. Brands and Branding Geographies

    Brands and Branding Geographies

    Edited by Andy Pike
    Despite overstated claims of their ‘global’ homogeneity, ubiquity and contribution to ‘flattening’ spatial differences, the geographies of brands and branding actually do matter. This vibrant collection provides a comprehensive reference point for the emergent area of brand and branding geographies in a multi-disciplinary and international context. Learn More
    2011   Hardback Price: $ 159.00   Web: $ 143.10
    Availability: In Stock
    2013   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  9. The Handbook of Innovation and Services

    The Handbook of Innovation and Services

    Edited by Faïz Gallouj, Faridah Djellal
    This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services. Learn More
    2010   Hardback Price: $ 335.00   Web: $ 301.50
    Availability: In Stock
    2011   Paperback Price: $ 84.00   Web: $ 67.20
    Availability: In Stock
  10. Platforms, Markets and Innovation

    Platforms, Markets and Innovation

    Edited by Annabelle Gawer
    Annabelle Gawer presents cutting-edge contributions from 24 top international scholars from 19 universities across Europe, the USA and Asia, from the disciplines of strategy, economics, innovation, organization studies and knowledge management. The novel insights assembled in this volume constitute a fundamental step towards an empirically based, nuanced understanding of the nature of platforms and the implications they hold for the evolution of industrial innovation. The book provides an overview of platforms and discusses governance, management, design and knowledge issues. Learn More
    2010   Hardback Price: $ 165.00   Web: $ 148.50
    Availability: In Stock
    2011   Paperback Price: $ 65.00   Web: $ 52.00
    Availability: In Stock
  11. The Handbook of Service Industries

    The Handbook of Service Industries

    Edited by John R. Bryson, Peter W. Daniels
    Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Learn More
    2007   Hardback Price: $ 264.00   Web: $ 237.60
    Availability: In Stock
    2009   Paperback Price: $ 74.00   Web: $ 59.20
    Availability: In Stock