1. Services, Economy and Innovation series

    Series editor: John R. Bryson, University of Birmingham, UK and RESER

    An ever-increasing proportion of the world's business involves some type of service function and employment. Manufacturing is being transformed into hybrid production systems that combine production and service functions both within manufacturing processes as well as in final products. Manufacturing employment continues to decline while employment in a range of services activities continues to grow. The shift towards service dominated economies presents a series of challenges for academics as well as policy makers. The focus of much academic work has been on manufacturing and until recently services have been relatively neglected. This is the first series to bring together a range of different perspectives that explore different aspects of services, economy and innovation. The series will include titles that explore: * The economics of services. * Service-led economies or enterprises. * Service work and employment. * Innovation and services. * Services and the wider process of production. * Services and globalization. This series is essential reading for academics and researchers in economics, economic geography and business.

Books in this series

TOTAL: 6
  1. Services, Experiences and Innovation

    Services, Experiences and Innovation

    Edited by Ada Scupola, Lars Fuglsang
    Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research. Learn More
    2018   Hardback Price: $ 160.00   Web: $ 144.00
    Availability: In Stock
  2. Research Methods in Service Innovation

    Research Methods in Service Innovation

    Edited by Flemming Sørensen, Francesco Lapenta
    Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. Learn More
    2017   Hardback Price: $ 145.00   Web: $ 130.50
    Availability: In Stock
  3. Innovation and Culture in Public Services

    Innovation and Culture in Public Services

    Steven DeMello, Peder Inge Furseth
    There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption. Learn More
    2016   Hardback Price: $ 115.00   Web: $ 103.50
    Availability: In Stock
  4. Measuring and Improving Productivity in Services

    Measuring and Improving Productivity in Services

    Faridah Djellal, Faïz Gallouj
    The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations. Learn More
    2009   Hardback Price: $ 128.00   Web: $ 115.20
    Availability: In Stock
  5. Creating Experiences in the Experience Economy

    Creating Experiences in the Experience Economy

    Edited by Jon Sundbo, Per Darmer
    Creating Experiences in the Experience Economy focuses on the creation of experience from a business perspective. In doing so, the book establishes a more solid foundation for making better and more complex analyses of experience creation, paving the way for the development of analytically based and innovative experiences in experience firms and institutions. The contributors emphasise that experience creation is not an easy task with a straightforward formula and examine how marketed experiences are constructed, developed and innovated. Learn More
    2008   Hardback Price: $ 140.00   Web: $ 126.00
    Availability: In Stock
  6. The New Service Economy

    The New Service Economy

    Luis Rubalcaba
    This valuable new book contributes greatly to a better understanding of the service economy. By exploring the key dimensions, available empirical evidence and associated policy implications, the author comprehensively investigates the new challenges facing the global economy, including employment, productivity, innovation and competitiveness. The case of the European services is highlighted, particularly in comparison to the US. Learn More
    2007   Hardback Price: $ 164.00   Web: $ 147.60
    Availability: In Stock