Edited by Per Kristensson, Lars Witell, Mohamed Zaki
This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management ...
Edited by Sivanes Phillipson, Wendy Goff, Susanne Garvis
This timely Handbook presents vital perspectives underpinning historical, current, and emerging trends within family and education studies. Editors Sivanes Phillipson, Wendy Goff and Susanne Garvis bring together a diverse collective of ...
This Companion investigates the formation and evolution of trade and economic integration in North America since the implementation of the 1994 North American Free Trade Agreement (NAFTA). Greg Anderson and Christopher Kukucha have caref...
This is an open access title available under the terms of a CC BY-NC-ND 4.0 License. It is free to read, download and share on Elgaronline.com. From concentration camps to refugee settlements, there is little consensus about what exactl...
Providing an overview of the history and methods of legal comparison as applied to the field, this topical book traces the origin, evolution and transformation of administrative law in various jurisdictions across the globe. It examines ...
Edited by Sarah Giest, Bram Klievink, Alex Ingrams, Matthew M. Young
Merging governance studies and data science, this Handbook provides a comprehensive overview of how these fields interact with each other, driving a greater understanding of and guidance for the data-driven transformation of government.
This book examines gender assumptions in family policies in East Asia, particularly in relation to work-family balance. Reconciling paid and unpaid work has become an important issue for academics and policymakers in Western welfare stat...
This Handbook provides a contemporary perspective on public diplomacy scholarship and practice, showcasing the growing diversity of the field. Expert contributing authors identify the challenges involved in implementing successful public...
Edited by Swee-Hoon Chuah, Robert Hoffmann, Ananta Neelim
This Encyclopedia presents a comprehensive account of the complementary forces of behavioural economics, a novel field combining psychological insights with analytical economic thinking and experimental economics.
This Research Handbook focuses on the internal market aspects of the European Free Trade Association (EFTA) pillar of the European Economic Area (EEA). Leading academics, judges, and practitioners examine the EEA internal market in a str...
This Research Handbook provides comprehensive explanations and examples of theoretical frameworks and practical methods to support the design and conduct of high-quality health information systems research.
Christos Anagnostopoulos brings together a diverse range of leading experts in this comprehensive Research Handbook to examine how corporate social responsibility (CSR) in sport has grown from a fledgling concept to a robust field of res...
