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Knowledge and Innovation in the New Service Economy

Edited by Birgitte Andersen, Professor of the Economics and Management of Innovation, School of Business, Economics and Informatics, Birkbeck College, University of London, Jeremy Howells, Kellogg College, University of Oxford, Richard Hull, Institute for Creative and Cultural Entrepreneurship, Goldsmiths, University of London, Ian Miles, Manchester Institute of Innovation Research, University of Manchester and Joanne Roberts, University of Southampton, UK
Knowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions to address the economic dimensions of knowledge and the organisation of knowledge intensive activity through specialised services.
Extent: 328 pp
Hardback Price: £105.00 Web: £94.50
Publication Date: 2000
ISBN: 978 1 84064 572 9
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  • Economics and Finance
  • Services
  • Innovation and Technology
  • Innovation Policy
Knowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions to address the economic dimensions of knowledge and the organisation of knowledge intensive activity through specialised services. Specific analyses include:

• macro statistics to highlight the contribution of services to economic activity
• firm level survey data to identify and consider client relations
• case studies of four innovation-oriented business services.

Further chapters deal with the specific functions connected with knowledge, the new discipline of ‘knowledge management’, intellectual property rights, and the role of knowledge in national and international economic systems.

Offering an overview of a highly important and pervasive set of phenomena, this book outlines and illustrates the intellectual agenda associated with the rise of a global services economy. It will appeal to industrial and business economists, researchers, students, policymakers and business analysts.
‘This book should be read by all who are interested in the impact of knowledge and innovation on the global service economy.’
– Ilan Alon, International Journal of Service Industry Management

‘Knowledge and Innovation in the New Service Economy is an interesting book that provides a good overview of recent trends in the service sector. . . . This book is recommended for libraries supporting upper division and graduate programs in international business and e-commerce, or for those who want a thorough overview of the knowledge-based service economy.’
– Steven W. Staninger, Business Information Alert
Contributors: B. Andersen, M. Boden, E. Bolisani, K. Flanagan, C. Hipp, J. Howells, R. Hull, I. Miles, J. Roberts, B.S. Tether, M. Tomlinson, P. Windrum
Contents: 1. Introducing the New Service Economy 2. Knowledge and Innovation in the New Service Economy 3. The Contribution of Knowledge-Intensive Services to Manufacturing Industry 4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany 5. Web Services: Knowledge of the New 6. Ecommerce: Servicing the New Economy 7. Environmental Services: Sustaining Knowledge 8. Computer Services: The Dynamics of a Knowledge-Intensive Sector 9. Knowledge Management Practices and Innovation 10. Services, Knowledge and Intellectual Property 11. The Internationalisation of Knowledge-Intensive Business Service Firms 12. Outsourcing Novelty: The Externalisation of Innovative Activity 13. Services and Systems of Innovation 14. Intellectual Property Rights Shaping Innovation in Services 15. Global Knowledge Systems in a Service Economy 16. Understanding the New Service Economy References Index