‘The Handbook provides a window into future directions in service strategies and delivery systems. It is a treasure trove of the best work of many highly-regarded researchers.’
– James L. Heskett, Harvard Business School, US
‘Learning from the crisis aftermaths of September 11, 2001, 2008, and 2020-21, Dennis Young and Elizabeth Searing’s new book on long-term nonprofit management proposes a paradigm shift in emphasis—from Efficiency, Mission Impact, and oth...
