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  1. Add to Wish List Advanced Introduction to the Experience Economy

    Advanced Introduction to the Experience Economy

    Jon Sundbo
    ‘This book offers a comprehensive overview and summary of research on the experience economy. It elaborates on the differences of functional services and experiences, and primary and secondary experiences, points at the importance of exp...
    Paperback (2021)

    List price $25.95

    Member price $20.76

    Hardback (2021)

    List price $120.00

    Member price $108.00

  2. Add to Wish List Innovation Orientation in Business Services

    Innovation Orientation in Business Services

    Krzysztof Borodako, Jadwiga Berbeka, Michał Rudnicki
    ‘Innovation is often deemed to be the purview of manufacturing firms, but this book highlights the ways service businesses evolve an innovation orientation. It further discusses how market leadership can be achieved through an innovation...
    Hardback (2021)

    List price $120.00

    Member price $108.00

  3. Add to Wish List A Research Agenda for Service Innovation

    A Research Agenda for Service Innovation

    Edited by Faïz Gallouj, Faridah Djellal
    ‘This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics o...
    Paperback (2019)

    List price $49.95

    Member price $39.96

    Hardback (2018)

    List price $125.00

    Member price $112.50

  4. Add to Wish List Services, Experiences and Innovation

    Services, Experiences and Innovation

    Edited by Ada Scupola, Lars Fuglsang
    ‘As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous...
    Hardback (2018)

    List price $160.00

    Member price $144.00

  5. Add to Wish List Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. W...
    Paperback (2018)

    List price $92.95

    Member price $74.36

    Hardback (2018)

    List price $199.00

    Member price $179.10

  6. Add to Wish List Research Methods in Service Innovation

    Research Methods in Service Innovation

    Edited by Flemming Sørensen, Francesco Lapenta
    ‘Service innovation studies has made significant advances over recent years. This book constitutes a decisive further step in strengthening and legitimizing these advances. It contributes by filling an important gap regarding research me...
    Hardback (2017)

    List price $145.00

    Member price $130.50

  7. Add to Wish List Handbook of Service Business

    Handbook of Service Business

    Edited by John R. Bryson, Peter W. Daniels
    ‘This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development o...
    Paperback (2016)

    List price $72.00

    Member price $57.60

    Hardback (2015)

    List price $229.00

    Member price $206.10

  8. Add to Wish List Innovation and Culture in Public Services

    Innovation and Culture in Public Services

    Steven DeMello, Peder Inge Furseth
    ‘The authors have raised an important construct for all of us who work in the public sector regarding what underlies and directs the rapid advancement of technology solutions in developing and developed economies. . . DeMello and Furseth...
    Hardback (2016)

    List price $115.00

    Member price $103.50

  9. Add to Wish List Services and Innovation

    Services and Innovation

    Edited by Faïz Gallouj, Faridah Djellal
    Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This new title provides a collection of the most significant articles that have helped build and dev...
    Hardback (2016)

    List price $473.00

    Member price $425.70

  10. Add to Wish List Public–Private Innovation Networks in Services

    Public–Private Innovation Networks in Services

    Edited by Faïz Gallouj, Luis Rubalcaba, Paul Windrum
    ‘For too long the prevalent view has been that the public and private sectors differ dramatically when it comes to innovation. This book takes a radically different tack, not as a rhetorical stance, but as the basis for fruitful empirica...
    Paperback (2015)

    List price $71.95

    Member price $57.56

    Hardback (2013)

    List price $203.00

    Member price $182.70

  11. Add to Wish List Handbook of Innovation in Public Services

    Handbook of Innovation in Public Services

    Edited by Stephen P. Osborne, Louise Brown
    Innovation is a core issue for public services and a key element of public services reform – particularly in this age of austerity when policymakers are increasingly urging the need ‘to innovate to do more with less’. This Handbook provi...
    Paperback (2014)

    List price $72.00

    Member price $57.60

    Hardback (2013)

    List price $290.00

    Member price $261.00

  12. Add to Wish List Handbook of Management and Creativity

    Handbook of Management and Creativity

    Edited by Chris Bilton, Stephen Cummings
    ‘In many organisations creativity is so often seen as the preserve of a small number of people with “artistic temperaments” but in my experience all sorts of people have creative abilities which can be used to the benefit of a “creative”...
    Paperback (2014)

    List price $72.00

    Member price $57.60

    Hardback (2014)

    List price $225.00

    Member price $202.50

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