Services

  1. Add to Wish List Advanced Introduction to Service Innovation

    Advanced Introduction to Service Innovation

    Faïz Gallouj, Faridah Djellal, Camal Gallouj
    This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurements using both traditional and new m...
    Paperback (2023)

    List price $30.95

    Member price $24.76

    Hardback (2023)

    List price $120.00

    Member price $108.00

  2. Add to Wish List Advanced Introduction to the Experience Economy

    Advanced Introduction to the Experience Economy

    Jon Sundbo
    Offering an extensive and coherent presentation of theory on the experience economy, this stimulating Advanced Introduction discusses what experiencing is and why people are seeking experiences. Jon Sundbo defines the experience concept ...
    Paperback (2021)

    List price $32.45

    Member price $25.96

    Hardback (2021)

    List price $125.00

    Member price $112.50

  3. Add to Wish List Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. W...
    Paperback (2018)

    List price $101.95

    Member price $81.56

    Hardback (2018)

    List price $217.00

    Member price $195.30

  4. Add to Wish List The Economics of Services

    The Economics of Services

    Jan Owen Jansson
    Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The first edition of The Economics of Services initi...
    Paperback (2014)

    List price $54.95

    Member price $43.96

    Hardback (2013)

    List price $175.00

    Member price $157.50

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