Services
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Research Handbook on Services Management
Edited by Mark M. Davis
‘The Handbook provides a window into future directions in service strategies and delivery systems. It is a treasure trove of the best work of many highly-regarded researchers.’ – James L. Heskett, Harvard Business School, US -
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Handbook of Service Business
Edited by John R. Bryson, Peter W. Daniels
‘This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development o...eBook:Find out more$57.60
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Handbook of Innovation in Public Services
Edited by Stephen P. Osborne, Louise Brown
Innovation is a core issue for public services and a key element of public services reform – particularly in this age of austerity when policymakers are increasingly urging the need ‘to innovate to do more with less’. This Handbook provi...eBook:Find out more$57.60
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Handbook of Management and Creativity
Edited by Chris Bilton, Stephen Cummings
‘In many organisations creativity is so often seen as the preserve of a small number of people with “artistic temperaments” but in my experience all sorts of people have creative abilities which can be used to the benefit of a “creative”...eBook:Find out more$57.60
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Handbook on the Experience Economy
Edited by Jon Sundbo, Flemming Sørensen
This illuminating Handbook presents the state of the art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understan...eBook:Find out more$65.00
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Handbook of Research on Entrepreneurship in Professional Services
Edited by Markus Reihlen, Andreas Werr
‘Professional service firms are critical agents of contemporary economies and understanding them has become a central focus of recent scholarship. This very timely and well organized Handbook brings together several leading scholars who ...eBook:Find out more$65.00
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The Handbook of Innovation and Services
Edited by Faïz Gallouj, Faridah Djellal
‘The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and ...eBook:Find out more$74.40
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The Handbook of Service Industries
Edited by John R. Bryson, Peter W. Daniels
‘It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.’ – James E. Pratt, Gr...eBook:Find out more$65.60