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  1. Add to Wish List Research Handbook on Project Performance

    Research Handbook on Project Performance

    Edited by Vittal S. Anantatmula, Chakradhar Iyyunni
    This engaging Research Handbook presents a fresh look at how to improve project performance for the project sponsor, client and end user using a number of empirical research studies. Focusing on project performance concepts and methods, ...
    Hardback (March 2023)

    List price $230.00

    Member price $207.00

    Not yet published
  2. Add to Wish List Elgar Encyclopedia of Services

    Elgar Encyclopedia of Services

    Edited by Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba
    The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services.
    Hardback (January 2023)

    List price $285.00

    Member price $256.50

    Not yet published
  3. Add to Wish List Research Handbook on Services Management

    Research Handbook on Services Management

    Edited by Mark M. Davis
    This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and ser...
    Hardback (2022)

    List price $260.00

    Member price $234.00

  4. Add to Wish List Fintech

    Fintech

    Imad A. Moosa
    This incisive book presents a critical evaluation of fintech, the use of technology to provide financial services. While fintech has been hailed as a game changer and a disruptor, Imad Moosa illustrates critical similarities between the ...
    Hardback (2022)

    List price $130.00

    Member price $117.00

  5. Add to Wish List Advanced Introduction to the Experience Economy

    Advanced Introduction to the Experience Economy

    Jon Sundbo
    Offering an extensive and coherent presentation of theory on the experience economy, this stimulating Advanced Introduction discusses what experiencing is and why people are seeking experiences. Jon Sundbo defines the experience concept ...
    Paperback (2021)

    List price $25.95

    Member price $20.76

    Hardback (2021)

    List price $120.00

    Member price $108.00

  6. Add to Wish List Innovation Orientation in Business Services

    Innovation Orientation in Business Services

    Krzysztof Borodako, Jadwiga Berbeka, Michał Rudnicki
    This timely book proposes a new perspective on building innovation in companies providing business services. Implementing an innovation orientation paradigm based on six pillars – strategy, organisational culture, human resources, struct...
    Hardback (2021)

    List price $120.00

    Member price $108.00

  7. Add to Wish List A Research Agenda for Service Innovation

    A Research Agenda for Service Innovation

    Edited by Faïz Gallouj, Faridah Djellal
    This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of i...
    Paperback (2019)

    List price $49.95

    Member price $39.96

    Hardback (2018)

    List price $125.00

    Member price $112.50

  8. Add to Wish List Services, Experiences and Innovation

    Services, Experiences and Innovation

    Edited by Ada Scupola, Lars Fuglsang
    Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field inve...
    Hardback (2018)

    List price $165.00

    Member price $148.50

  9. Add to Wish List Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. W...
    Paperback (2018)

    List price $92.95

    Member price $74.36

    Hardback (2018)

    List price $199.00

    Member price $179.10

  10. Add to Wish List Research Methods in Service Innovation

    Research Methods in Service Innovation

    Edited by Flemming Sørensen, Francesco Lapenta
    Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Ea...
    Hardback (2017)

    List price $145.00

    Member price $130.50

  11. Add to Wish List Handbook of Service Business

    Handbook of Service Business

    Edited by John R. Bryson, Peter W. Daniels
    Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. T...
    Paperback (2016)

    List price $72.00

    Member price $57.60

    Hardback (June 2015)

    List price $240.00

    Member price $216.00

    Out of Stock
  12. Add to Wish List Innovation and Culture in Public Services

    Innovation and Culture in Public Services

    Steven DeMello, Peder Inge Furseth
    There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develo...
    Hardback (April 2016)

    List price $121.00

    Member price $108.90

    Out of Stock
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