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Trust, Organizations and Social Interaction
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Trust, Organizations and Social Interaction

Studying Trust as Process within and between Organizations

9781783476190 Edward Elgar Publishing
Edited by the late Søren Jagd, formerly Professor, Roskilde University and Lars Fuglsang, Professor, Department of Social Sciences and Business, Roskilde University, Denmark
Publication Date: 2016 ISBN: 978 1 78347 619 0 Extent: 360 pp
Trust, Organizations and Social Interaction promotes new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to understanding how social interaction processes affect trust.

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Trust, Organizations and Social Interaction aims to promote new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to understanding how social interaction processes affect trust.

The contributing authors demonstrate how trust and distrust are produced and reproduced in a complex interplay with social processes and practices. Instead of asking how trust may be measured or how trust is a resource for managers, they explore how trust develops and how managers become intertwined with and caught up in trust processes.

This enlightening empirical analysis of trust and its relationship with organizational processes is a vital resource for students, academics and scholars of organization, management, organizational behaviour and change, HRM and learning.
Contributors
Contributors: J. Allwood, N. Berbyuk Lindström, M. Bosse, M.-B. Ellingsen, B. Espedal, M. Frederiksen, L. Fuglsang, A.H. Gausdal, K. Grønhaug, U.K. Hansen, M. Ikonen, S. Jagd, S.T. Johansen, I.-L. Johansson, K. Malkamäki, K. Mogensen, L. Näslund, M. Neisig, K.A. Perry, M.A. Rasmussen, T. Savolainen, M. Selart, A. Swärd, N. Thygesen, S. Vallentin

Contents
Contents:

Foreword by Guido Möllering

1. Studying Trust as Process Within and Between Organizations
Søren Jagd and Lars Fuglsang

PART I VARIATIONS OF TRUST
2. Trusting as Adapting
Svein Tvedt Johansen, Bjarne Espedal, Kjell Grønhaug and Marcus Selart

3. Divided Uncertainty: A Phenomenology of Trust, Risk and Confidence
Morten Frederiksen

4. Trusting and Distrusting in Dialogue: A Study of Authentic Medical Consultations
Jens Allwood, Nataliya Berbyuk Lindström and Inga-Lill Johansson

PART II TRUST-BUILDING AND SENSEMAKING
5. Playing by Ear: Trust Creation as Improvisation and Sensemaking
Lovisa Näslund

6. Making Sense of War and Peace: From Extreme Distrust to Institutional Trust in Aceh, Indonesia
Kirsten Mogensen

7. Trust-building in Networks as Practical Social Learning Processes
Anne H. Gausdal

8. Process of Trust Building: A Case Study in the Management System Context
Kirsti Malkamäki, Mirjami Ikonen and Taina Savolainen

PART III FRAMING AND STABILIZING TRUST
9. Trust Processes in Inter-organizational Relations – The Role of Imprinting
Anna Swärd

10. Trust and Distrust as Cultural Frames
Kevin Anthony Perry

11. Expectations Matter when Studying Trusting as a Process: Developing Trust Based on Expectations Between Investment Managers and Entrepreneurs
Uffe Kjærgaard Hansen, Maria Bosse and Mette Apollo Rasmussen

12. Process Dynamics of Trust Development: Exploring and Illustrating Emergence in the Team Context
Taina Savolainen and Mirjami Ikonen

PART IV INTERPLAY OF TRUST-PROCESSES
13. Trusting in the Change of New Public Management
Margit Neisig

14. Trust, Control and Public Sector Reform
Steen Vallentin and Niels Thygesen

15. From Bank to Business: Contextual Change and Transformation of Trust Bases
May-Britt Ellingsen

16. Trust as Process within and Between Organizations: Discussion and Emerging Themes
Søren Jagd and Lars Fuglsang

Index



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