Digital Marketing


Digital Marketing

Communicating, Selling and Connecting

9781788115346 Edward Elgar Publishing
Charles F. Hofacker, Carl DeSantis Professor of Business Administration, College of Business, Florida State University, US
Publication Date: 2018 ISBN: 978 1 78811 534 6 Extent: 224 pp
Technology has forever changed the way that businesses engage with customers, and has changed the role of marketing significantly. Across 27 chapters, this textbook provides a complete introduction to the background of digital marketing, particularly the ways in which customers use digital media, and how technology can be used to fulfil the three key goals of digital marketing:effectively engaging with customers, selling to customers and using the power of networks to make connections with customers.

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Digital Marketing: Communicating, Selling and Connecting is an invaluable and vital tool for students seeking a comprehensive introduction to the subject of digital marketing. Written by a leading expert in the field, it is an unparalleled resource for students in marketing, as well as an accessible supplementary text for business and management students.

Covering digital marketing’s background and development, its practical challenges and unique benefits, and its operational foundations, this textbook introduces both technological and marketing concepts. It culminates with discussion of the future of digital marketing in an increasingly networked world.

Key Features:

• In-depth introductions to the foundations and basic operating principles of digital marketing

• Multiple chapters covering consumer decision making online, and how digital marketing affects the consumer

• Chapters on service technology and visual design, for a deeper understanding of digital marketing

• Coverage of digital marketing in both B2B and B2C contexts

• Discussion of legal and ethical aspects of digital marketing

• Discussion questions in each chapter to promote engagement with the material and deepen student understanding.

Charles Hofacker has drawn on extensive expertise to create an invaluable resource. Written for undergraduate students of marketing and digital marketing this textbook will be useful for anyone looking for an introduction to the subject.
Contents: Part I Marketing and Digital Networks 1. What Is Digital Marketing? 2. Electronic Service 3. Internet Design and Philosophy 4. Observational and Experimental Data 5. Legal and Ethical Aspects of Digital Marketing 6. Internal Company Operations Part II Digital Networks as a Communications Medium 7. Consumer-Business Relationships 8. Business-Business Relationships 9. The Online Audience 10. Human Information Processing 11. Visual Design Practice 12. Writing for the Screen 13. Site Structure 14. Interactive Advertising Part III Digital Networks as a Distribution Channel 15. Consumer Problem Solving Online 16. Consumer Search 17. Channels and Direct Channels 18. Mobile Devices 19. Selling Strategy 20. Hubs and Auctions 21. Information versus Inventory Part IV Digital Networks as a Connection Service 22. Information Products 23. User-Generated Content 24. Virtual Communities 25. Social Media 26. Strategy in a Networked World 27. The Future of E-Marketing Index
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