Legal notice: All materials on this web site are the copyright of Edward Elgar Publishing or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded for the sole use of students and lecturers using the associated Edward Elgar Publishing book.
No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Edward Elgar Publishing.
Welcome to the Online Resources page supporting the second edition of Service Operations Management.
Here, Instructors will be able to download and customise PowerPoint slides with supporting Handouts facilitate using the book in teaching, and an Instructor’s Manual offering teaching tips, suggested exercises and discussion questions for use in class.