Parker Service 2ed

Welcome to the online resources for

Service Operations Management, Second Edition: The Total Experience by D.W. Parker


Welcome to the Online Resources page supporting the second edition of Service Operations Management.

Here, Instructors will be able to download and customise PowerPoint slides with supporting Handouts facilitate using the book in teaching, and an Instructor’s Manual offering teaching tips, suggested exercises and discussion questions for use in class.



Publication Date: 2018

Extent: 608 pp

HB ISBN: 9781788115933

PB ISBN: 9781788115957

eISBN: 9781788115940

Normal price £52.95 / $88.95

Registered users £42.36 / $71.16