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Collaborating for Digital Transformation

How Internal and External Collaboration Can Contribute to Innovate Public Service Delivery

9781803923888 Edward Elgar Publishing

Edited by Koen Verhoest, Professor of Public Governance and Administration, Department of Political Science and GOVTRUST Centre of Excellence, University of Antwerp, Belgium, Gerhard Hammerschmid, Professor of Public and Financial Management, Hertie School, Germany, Lise H. Rykkja, Professor of Political Science/Public Administration, Department of Government, University of Bergen, Norway and Erik Hans Klijn, Professor of Public Administration, Department of Public Administration, Erasmus University Rotterdam, the Netherlands

Publication Date: 2024 ISBN: 978 1 80392 388 8 Extent: 290 pp

This is an open access title available under the terms of a CC BY-NC-ND 4.0 License. It is free to read, download and share on Elgaronline.com.

As worldwide institutions acknowledge the necessity of digital, open, and collaborative governments, this timely book offers a comprehensive exploration of digital transformation, intergovernmental collaboration, collaborative governance, and public sector innovation.

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Critical Acclaim

Contributors

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As worldwide institutions acknowledge the necessity of digital, open, and collaborative governments, this timely book offers a comprehensive exploration of digital transformation, intergovernmental collaboration, collaborative governance, and public sector innovation.

Collaborating for Digital Transformation highlights how collaborations between government organizations, as well as with the private sector and users, enhance digital transformation and public service innovation. Drawing from smart cities, online service platforms, eHealth and other initiatives across European countries, the book sheds light on the complexities, risks, and power dynamics inherent in these collaborations. It explores how the design, management, and leadership of these collaborations can overcome these challenges in different politico-administrative contexts. Through diverse research methods and by combining practical accounts with theoretical academic rigor, this forward-thinking book proposes a roadmap for more innovative and effective governments in the digital age.

This book will enlighten students, scholars, and researchers in politics, public policy, governance, and administration. Offering practical guidance for effective collaboration, innovation, and coordination for digital transformation, it also appeals to politicians, policymakers, civil servants, and professionals. Being relevant, not only in smart city and eHealth domains, but across all policy areas, it''s an indispensable resource for driving innovation and digitalization toward a more interconnected future.

Critical Acclaim

‘Based on an impressive cross-national study, this volume identifies the collaboration hurdles that can stand in the way of the successful digital transformation of the public sector, and then provides an insightful and realistic appraisal of how we might try to overcome them.’
– Christopher Ansell, University of California, Berkeley

Contributors

Contributors include: Jessica Breaugh, Lena Brogaard, Chesney Callens, Jaime García-Rayado, Gerhard Hammerschmid, Erik Hans Klijn, Tom Langbroek, Veiko Lember, Miriam Lips, Steven Nõmmik, Vicente Pina, Maike Rackwitz, Lise H. Rykkja, Dries Van Doninck, Koen Verhoest

Contents

Contents:

PART I INTRODUCTION
1 Introduction: collaborating for digital transformation in
the public sector 2
Lise H. Rykkja, Gerhard Hammerschmid, Erik Hans Klijn
and Koen Verhoest
2 Digital transformation in the public sector 13
Miriam Lips
3 Intergovernmental collaboration in the context of digital
transformation: state-of-the-art and theoretical notions 31
Gerhard Hammerschmid, Jessica Breaugh and Maike Rackwitz
4 Conditions for successful public-private collaboration for
public service innovation 52
Chesney Callens and Koen Verhoest

PART II INTERGOVERNMENTAL COLLABORATION
FOR DIGITAL TRANSFORMATION
5 The coordination of digital government platforms: the role
of administrative tradition and collaboration history 81
Jessica Breaugh and Steven Nõmmik
6 The coordination of smart cities: insights from
a cross-case analysis on the implementation of smart city
strategies 103
Maike Rackwitz and Dries van Doninck
7 Leadership for intergovernmental collaboration towards
digital transformation 124
Maike Rackwitz, Jessica Breaugh and Gerhard Hammerschmid

PART III PUBLIC-PRIVATE COLLABORATION FOR
DIGITAL TRANSFORMATION AND INNOVATION
8 The design and management of public-private eHealth
partnerships 144
Chesney Callens, Koen Verhoest, Erik Hans Klijn, Lena
Brogaard, Veiko Lember, Vicente Pina and Dries van Doninck
9 Contract management and network management in
public-private eHealth partnerships 168
Chesney Callens and Erik Hans Klijn
10 Viewpoints of collaboration partners on user involvement
in collaborative innovation projects 197
Jaime García-Rayado and Chesney Callens
11 It is all about interaction: network structure, actor
importance, and the relation to innovative outcomes 218
Tom Langbroek and Koen Verhoest

PART IV CONCLUSIONS
12 Collaboration for digital transformation: so much more
than just technology 241
Koen Verhoest, Erik Hans Klijn, Lise H. Rykkja and
Gerhard Hammerschmid

Index