Services

A Research Agenda for Service Marketing

Edited by Olivier Furrer, Mikèle Landry, Chloé Baillod, Jie Y. Kerguignas

This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse ...

Hardback (2024)

List price ~~$190.00~~

Member price $171.00

eBook:

$40.00

The Materials of Service Design

Johan Blomkvist, Simon Clatworthy, Stefan Holmlid

If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the material...

List price ~~$145.00~~

Member price $130.50

eBook:

$40.00

Advanced Introduction to Service Innovation

Faïz Gallouj, Faridah Djellal, Camal Gallouj

This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurements using both traditional and new m...

Paperback (2023)

List price ~~$30.95~~

Member price $24.76

List price ~~$120.00~~

Member price $108.00

eBook:

$24.76

Research Handbook on Project Performance

Edited by Vittal S. Anantatmula, Chakradhar Iyyunni

This engaging Research Handbook presents a fresh look at how to improve project performance for the project sponsor, client and end user using a number of empirical research studies. Focusing on project performance concepts and methods, ...

List price ~~$245.00~~

Member price $220.50

eBook:

$65.00

Elgar Encyclopedia of Services

Edited by Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open A...

List price ~~$420.00~~

Member price $378.00

eBook:

$65.00

Fintech

Imad A. Moosa

This incisive book presents a critical evaluation of fintech, the use of technology to provide financial services. While fintech has been hailed as a game changer and a disruptor, Imad Moosa illustrates critical similarities between the ...

Hardback (2022)

List price ~~$135.00~~

Member price $121.50

eBook:

$40.00

Innovation Orientation in Business Services

Krzysztof Borodako, Jadwiga Berbeka, Michał Rudnicki

This timely book proposes a new perspective on building innovation in companies providing business services. Implementing an innovation orientation paradigm based on six pillars – strategy, organisational culture, human resources, struct...

Hardback (2021)

List price ~~$131.00~~

Member price $117.90

eBook:

$40.00

A Research Agenda for Service Innovation

Edited by Faïz Gallouj, Faridah Djellal

This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of i...

Paperback (2019)

List price ~~$54.95~~

Member price $43.96

Hardback (2018)

List price ~~$137.00~~

Member price $123.30

eBook:

$43.96

Services, Experiences and Innovation

Edited by Ada Scupola, Lars Fuglsang

Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field inve...

Hardback (2018)

List price ~~$181.00~~

Member price $162.90

eBook:

$40.00

Research Methods in Service Innovation

Edited by Flemming Sørensen, Francesco Lapenta

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Ea...

Hardback (2017)

List price ~~$153.00~~

Member price $137.70

eBook:

$40.00

Handbook of Service Business

Edited by John R. Bryson, Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. T...

Paperback (2016)

List price ~~$78.95~~

Member price $63.16

Hardback (June 2015)

List price ~~$262.00~~

Member price $235.80

Out of Stock

eBook:

$63.16