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  1. Add to Wish List A Research Agenda for Service Marketing

    A Research Agenda for Service Marketing

    Edited by Olivier Furrer, Mikèle Landry, Chloé Baillod, Jie Y. Kerguignas
    This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse ...
    Hardback (February 2024)

    List price $170.00

    Member price $153.00

    Not yet published
  2. Add to Wish List The Materials of Service Design

    The Materials of Service Design

    Johan Blomkvist, Simon Clatworthy, Stefan Holmlid
    If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the material...
    Hardback (December 2023)

    List price $135.00

    Member price $121.50

    Not yet published
  3. Add to Wish List Advanced Introduction to Service Innovation

    Advanced Introduction to Service Innovation

    Faïz Gallouj, Faridah Djellal, Camal Gallouj
    This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurements using both traditional and new m...
    Paperback (October 2023)

    List price $30.95

    Member price $24.76

    Hardback (October 2023)

    List price $120.00

    Member price $108.00

  4. Add to Wish List Research Handbook on Project Performance

    Research Handbook on Project Performance

    Edited by Vittal S. Anantatmula, Chakradhar Iyyunni
    This engaging Research Handbook presents a fresh look at how to improve project performance for the project sponsor, client and end user using a number of empirical research studies. Focusing on project performance concepts and methods, ...
    Hardback (2023)

    List price $245.00

    Member price $220.50

  5. Add to Wish List Elgar Encyclopedia of Services

    Elgar Encyclopedia of Services

    Edited by Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba
    The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open A...
    Hardback (2023)

    List price $420.00

    Member price $378.00

  6. Add to Wish List Research Handbook on Services Management

    Research Handbook on Services Management

    Edited by Mark M. Davis
    This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and ser...
    Hardback (2022)

    List price $260.00

    Member price $234.00

  7. Add to Wish List Fintech

    Fintech

    Imad A. Moosa
    This incisive book presents a critical evaluation of fintech, the use of technology to provide financial services. While fintech has been hailed as a game changer and a disruptor, Imad Moosa illustrates critical similarities between the ...
    Hardback (2022)

    List price $130.00

    Member price $117.00

  8. Add to Wish List Advanced Introduction to the Experience Economy

    Advanced Introduction to the Experience Economy

    Jon Sundbo
    Offering an extensive and coherent presentation of theory on the experience economy, this stimulating Advanced Introduction discusses what experiencing is and why people are seeking experiences. Jon Sundbo defines the experience concept ...
    Paperback (2021)

    List price $30.95

    Member price $24.76

    Hardback (2021)

    List price $120.00

    Member price $108.00

  9. Add to Wish List Innovation Orientation in Business Services

    Innovation Orientation in Business Services

    Krzysztof Borodako, Jadwiga Berbeka, Michał Rudnicki
    This timely book proposes a new perspective on building innovation in companies providing business services. Implementing an innovation orientation paradigm based on six pillars – strategy, organisational culture, human resources, struct...
    Hardback (2021)

    List price $126.00

    Member price $113.40

  10. Add to Wish List A Research Agenda for Service Innovation

    A Research Agenda for Service Innovation

    Edited by Faïz Gallouj, Faridah Djellal
    This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of i...
    Paperback (2019)

    List price $52.95

    Member price $42.36

    Hardback (2018)

    List price $132.00

    Member price $118.80

  11. Add to Wish List Services, Experiences and Innovation

    Services, Experiences and Innovation

    Edited by Ada Scupola, Lars Fuglsang
    Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field inve...
    Hardback (2018)

    List price $174.00

    Member price $156.60

  12. Add to Wish List Service Operations Management, Second Edition

    Service Operations Management, Second Edition

    David W. Parker
    Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. W...
    Paperback (2018)

    List price $97.95

    Member price $78.36

    Hardback (2018)

    List price $209.00

    Member price $188.10

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